Technology can be a tremendous asset to a business. From automation to tools and data accessibility, technology has the potential to improve both client experiences and organizational efficiency. But getting there is no slam-dunk.
Choosing and implementing technology is a tall order, and whether you realize it or not it will have a direct impact on your organizational culture.
Over the course of my career, I have been directly involved in many large-scale technology-based projects aimed at improving operational efficiency. From point of sales systems (a bunch of cash registers talking to each other and to accounting), to liquor...
